Billing Terms and Conditions

Last updated: 17 August 2026

Accepted payment methods

Cavora Labs accepts Visa, Mastercard, American Express, PayPal, Afterpay where available, Apple Pay and Google Pay. Bank transfer may be approved for eligible bulk orders after arranging it with our support team.

Payment timing and failed payments

Full payment is due when an order is placed. A failed or declined payment does not create a confirmed order, and processing or shipping will not begin until payment has been received in full.

Pricing, currency, taxes and fees

All prices are shown in Australian dollars unless clearly stated otherwise. Prices may change without notice. Any applicable taxes, duties or other fees will be displayed at checkout before payment is completed.

Payment security

Checkout information is protected using SSL encryption and trusted payment gateways. Cavora Labs does not retain complete payment-card details.

Refunds and chargebacks

Approved refunds are handled in accordance with our Refund Policy. If you believe a payment is incorrect, please contact us before starting a chargeback so we can investigate. Fraudulent or abusive chargebacks may be disputed using the available order and delivery records.

Fraud prevention

We may hold, refuse or cancel an order where fraud or unauthorised payment is reasonably suspected. We may also request identity or payment verification before fulfilling an order.

Changes to these terms

Updates to these Billing Terms and Conditions will appear on this page with a revised date. Continued use of the store after an update means the revised terms are accepted.

CONTACT US

Store Address: 1 Macquarie Place, Sydney NSW 2000, Australia
Store Email: contact@cavora.com
Store Phone: +61288805698
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (AEST)
We do our best to reply to your email within 1 to 2 business days.