Refund policy

Last updated: 17 August 2026

ORDER CANCELLATIONS

You may request cancellation within 24 hours of placing an order. We cannot cancel an order after it has been dispatched.

RETURN WINDOW

Eligible products may be returned within 30 days of delivery.

The item must be unused, in its original condition and returned with its original packaging, tags and included accessories.

RESTOCKING FEE

The restocking fee is $0.

RETURN SHIPPING COSTS

Cavora Labs covers reasonable return costs when an item is damaged, defective or incorrect.

For a change-of-mind return, the customer is responsible for the actual return shipping cost. Original shipping charges are non-refundable where applicable.

HOW TO REQUEST A RETURN

  1. Email contact@cavora.com with your order number and reason for returning the item.

  2. Wait for our return authorisation and delivery instructions.

  3. Repack the item securely with its original packaging, tags and accessories.

  4. Send the parcel using the provided instructions and retain proof of postage.

Returns sent without prior authorisation may be delayed or refused.

REFUNDS

Returned products are inspected after receipt.

When a refund is approved, it is initiated to the original payment method within 7 business days. Your bank or payment provider may require additional time to display the funds.

EXCHANGES

Eligible exchanges are accepted. Contact support before returning an item so we can confirm availability and provide instructions.

OVERDUE OR LOST ORDERS

Contact us if an order is overdue. We will investigate with the carrier.

If the carrier confirms that the parcel has been lost, we will provide a full refund or replacement at no additional cost.

NON-RETURNABLE PRODUCTS

Clearly marked hygiene or safety-sensitive products may be non-returnable. This can include opened consumable pet supplements where the product was identified as non-returnable before purchase.

This restriction does not apply when the item supplied is damaged, defective or incorrect.

POLICY UPDATES

Changes to this policy will appear on this page with a revised date.

Review our Frequently Asked Questions or contact support if you need assistance:

https://cavoralabs.com/pages/faq

CONTACT US

Store Address: 1 Macquarie Place, Sydney NSW 2000, Australia

Store Email: contact@cavora.com

Store Phone: +61288805698

Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (AEST)

We do our best to reply to your email within 1 to 2 business days.